MAKING A COMPLAINT
When a person considers that a professional who is a member of the Chambre de la sécurité financière has caused him harm, he can make a complaint to the syndic by requesting an inquiry by downloading the request for investigation dynamic form (done directly on the screen). You will need to complete the form, save it and send it to the email address: firstname.lastname@example.org. It is also possible to send a postal inquiry request form (print and fill it out by hand).
Dissatisfaction with the services received, a lack of explanations (or of certain information) or a breach of the rules of ethics or of any legislation or regulation dealing with the pursuit of a representative’s activities are all reasonable grounds for sending a request for an inquiry to the syndic.