“For some, professionalism only means being polite. Obviously, it entails much more than that. A true professional only thinks about their clients’ best interests. They always want to be at the top of their game. They know a lot on a wide range of topics, they read the main publications related to their sector of activity, they develop their knowledge… in brief, they anticipate their clients’ needs.”
For Maxime Gauthier, there can be no segmentation of clients based on their assets. Everyone has the right to a personalized service. “How can we operate with commercial requirements? I honestly don’t know. Sales quotas, contests, featured products… this all goes against the core essence of professionalism, which is directly related to the obligation to act in the best interests of the client,” said the young attorney.
“I want self-regulation”
“I’ve been interested in the professionalization of the financial sector for a long time. Professionals are able to exercise their judgment and they must have the flexibility to do so. I want self-regulation because, in my opinion, it is essential to be judged by peers, by professionals who by definition have a very high level of expectation,” continued Maxime.
- Maxime Gauthier
Chief Compliance Officer and Group Savings Representative at Mérici Services Financiers
The role of the Chambre de la sécurité financière (CSF) is crucial for Maxime. But the current debates on the future of the CSF worry him. “Members are involved in how the Chambre functions, meaning we take part in the decisions that have a direct impact on our profession. And they want to eliminate the last voice we have? And what does that mean in the eyes of the government? That we are no longer professionals? That we are simply salesmen?” he asks.
- Members are involved in how the Chambre functions, meaning we take part in the decisions that have a direct impact on our profession.
“Furthermore, I’m not convinced by the single window argument. Is it really a good idea to bring everything under governmental control? The Chambre plays its role very well, it is renowned for its rigour and is cited as an example throughout the rest of Canada. Its significance must be recognized.”